Effective Date: Last Updated: 30 July 2025

At usedtoolsmkt, your satisfaction is important to us. If you are not completely happy with your order, we offer a simple and flexible return and refund process.

Return Window
You can return any item within 30 days of delivery.

Return Conditions
Items must be unused, in original condition, with all tags attached, and in the original packaging.

Return Costs
Returns are free for orders from France, the United Kingdom, and the United States. Contact us to receive a prepaid return label.

Exchanges
If you prefer an exchange instead of a refund, let us know when you contact us about the return.

Non-Returnable Items
Clearance items cannot be returned or refunded.

How to Return
To start a return or exchange, contact our customer support team. Once your return is approved, we will email you a prepaid return label if applicable.

Refund Process
After we receive and inspect your returned item, a refund will be issued to your original payment method within 3 days. You will receive an email confirmation once your refund has been issued.

Questions?
For any return or refund concerns, contact us:
Email: Support@hellocozyshop.shop
Phone: +33 7 80 84 06 69
Address: 32 Rue Henri Martin, 94200 Ivry-sur-Seine, France